FAQs

You can enter the website www.zaibox.net and enter the number of the zai cargo guide in the track icon, there the system will give you all the information about the status of your shipment.

The seller or online store assigns a tracking number to your purchase, once your package enters our warehouse, the locker manager will scan and add the tracking number to our system. You will receive an automatic email informing you that we have received your package. You can also write to our email, or cell phone number. To receive information.

Your package is considered received by zaibox once it is scanned in our system, not when the carrier says it is delivered.

To make purchases with Colombian credit cards, it is necessary to request authorization from the bank of origin of the credit card so that they enable the credit card for purchases abroad.

Additionally, you could pay with paypal or any other method offered by the page.

You must put the number of your post office box next to the address for a better identification of your box at the time of entry to the miami warehouse.
The zb code can be placed in the "second address" or "optional address" option.

8242 NW 70th Street,
Suite zb-xxxx
Miami, FL 33166

Yes, you can pay for your shipment with a credit or debit card to zaibox. You can also use other payment facilities such as payu, PayPal, PSE, bank transfers, Square and Zelle.

It is the identification number with which the seller sends your purchase to your physical address in Miami (PO box), which is the Zai Cargo – Miami office.

You can use our consolidation / pre-alert system in your zaibox account or request it by mail.

Your mailbox is always active, you just have to log in.

If at the time of registering your purchase the package is not identified by our staff, it will be registered as n/n. If after a while you have not received notification of entry or pre-alert please inform us through an email or our contact number.

At the moment of zaibox generating your guide number, you could already make the payment with a credit or debit card in Miami or Colombia, you can also use other payment facilities such as transfer, bank consignment in the office where you reside at the time of receiving your shipment. We do not accept cash.

That is the tracking number with which the seller sends your purchase to your post office box in Miami. (Zai Cargo – Miami).

No, the order number is the internal purchase identification number between you and the seller. The tracking number is the number with which the seller sent your purchase to your post office box in miami. (Zai Cargo – Miami).