Terms of use

All those who use the Zai Cargo PO Boxes and make purchases through companies such as Amazon.com – tigerdirect.com and others are subject to the following terms and conditions:

1. Zai Cargo is NOT responsible for any shipment we receive:
a) With defects
b) Broken or deteriorated
c) Wrong
d) Without correct information

2. Zai cargo will NOT assume any type of payment to third parties for merchandise received in our warehouses.

3. Zai Cargo is NOT responsible for any type of fraudulent payment made for the merchandise that we receive through the post office box.

4. Anyone who agrees to use Zai Cargo as a carrier agrees to pay all costs for Libra / insurance / Taxes required by the company or by the country of destination.

5. We will only transport shipments with legal CONTENTS in the country of origin as well as in the country of destination, complying with all the required customs regulations.
We can NOT transport:
a) Military Garments.
b) Explosives or Flammables.
c) Pollutants.
d) Money or Securities.
e) Aerosols
f) Items such as "Glass" with insufficient packaging for their protection.

The international locker service consists of assigning an account number which enables the subscriber to receive merchandise of any kind within the legal framework. Carry out the processes of classification, inspection, generation of documentation, international transport, customs procedures and delivery.

Once the registration of the service is accepted, an account number will be assigned with which you can track your shipments via the Web.

Our company undertakes to carry out the customs procedures corresponding to the Goods and urgent shipments which include customs clearance, recognition, release and delivery. If the SUBSCRIBER delivers wrong information about the address or other elements necessary for timely and correct delivery, our company will not be responsible for this shipment and the SUBSCRIBER will bear the extra expenses caused by this error.

The transport rates may be modified without prior notice to adapt them to the cost increases of the airlines and/or any other commercial factor that has to do with the provision of the service. The merchandise is INSURED to guarantee peace of mind to the subscriber, the insurance does not operate for damage or partial loss of the merchandise, everything operates in the event that the package does not reach its destination.

The Merchandise must be received for shipment Packed according to its characteristics, with the purpose of protecting it, since the insurance does not cover damages due to inappropriate packaging. The subscriber, after receiving the Merchandise and signing in accordance, loses the right to claim. We recommend opening the Merchandise and checking in the presence of Company personnel. If the Merchandise requires special packaging, it is important to notify the Company for its preparation. The Subscriber is granted 03 days to withdraw the Merchandise from the moment of notification, otherwise the Company will charge Storage and will not be responsible for it.

When making purchases, it is necessary for the Subscriber to enter their own name and the zai cargo address, so that when the order arrives at the office it is added to the WEB system. The page where you can track your purchases is www.zaicargo.com. Our company is not responsible for the misdirection of the merchandise to our offices, the subscriber understands that he must send the merchandise to our offices through domestic companies.

WHAT IS THE TRACKING NUMBER?

IT IS THE IDENTIFICATION NUMBER WITH WHICH THE SELLER SENDS YOUR PURCHASE TO ITS PHYSICAL ADDRESS IN MIAMI (PO BOX), WHICH IS THE OFFICE OF ZAI CARGO – MIAMI.

Merchandise receipt addresses can be modified at any time, notifying subscribers for the relevant corrections, well in advance.

Our company reserves the right to refuse or withhold shipments addressed to a subscriber whose account is in arrears.

We reserve the right of admission and the Company has autonomy for the cancellation of accounts that are abandoned, inactive or that present a history of fraud or misuse or abnormal use of the same.